If you have a grievance or complaint regarding patient care and/or safety at Petaluma Health Center that you feel has not been satisfactorily resolved by the clinic or program staff, please contact us by phone, email, mail or by filling out the form below.
Partnership HealthPlan Patients
If you are a Partnership HealthPlan patient, you may file a complaint if you disagree with a decision made by Partnership HealthPlan or a provider by contacting Partnership Health Plan directly:
Phone: (800) 863-4155
Mailing Address:
Partnership HealthPlan of California
Attention: Grievance Unit
4665 Business Center Drive
Fairfield, CA 94534
The Joint Commission
If your issue has not been resolved through the efforts of PHC’s administrative team, we encourage you to contact The Joint Commission, an independent, nonprofit organization that accredits and certifies more than 18,000 health care organizations and programs in the United States.
You can contact The Joint Commission’s Office of Quality Monitoring by:
Phone: (800) 994-6610
Email: complaint@jointcommission.org
Mailing Address:
The Joint Commission
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Pamela Schriber
Director of Compliance and Risk Management
Phone: (707) 559-7515
Email: patientfeedback@phealthcenter.org
Mailing Address:
Petaluma Health Center, Inc.
Attention: Pamela Schriber
1179 North McDowell Blvd.
Petaluma, CA 94954
