Prepare for Your Visit

Petaluma Health Center provides culturally and linguistically competent care to all members of our community regardless of ability to pay. Learn what to expect and how to prepare yourself for an upcoming visit.

Frequently Asked
Questions

What kinds of services do you offer?

We offer comprehensive medical, dental, vision, mental health, acupuncture, chiropractic, pediatric, women’s health and specialty care, as well as wellness groups and support services.

Learn more on our Services page.

How do I know if I should come in for an appointment?

Our triage/advice nurse assists patients in determining if an office visit is necessary. They can also clarify questions about medications and lab results and offer advice to patients per medical protocol.

To contact our triage/advice nurse, call (707) 559-7500.

How do I schedule, change, or cancel an appointment?

Please call us at (707) 559-7500 to make or reschedule an appointment.

What should I bring to my appointment?

Please bring the following to your appointment:

Co-payment or method of payment (cash, check, debit cards or credit cards are all acceptable forms of payment)
Insurance card or evidence of insurance
Proof of income if you believe you may qualify for any one of our numerous low-income programs

Please let us know when you arrive if you have had a change in address or telephone number.

How do I pay for my visit?

We require all medical services to be paid for at the time of service. We accept credit cards, debit cards, cash and checks. We also have a payment plan for those who need to pay for services over several months. Patients can set up recurring payments on a balance due by calling our Billing Department at (707) 559-7677.

You may qualify for financial assistance based on your income level. We can determine this at the time of your visit. Petaluma Health Center provides culturally and linguistically competent care to all members of our community regardless of ability to pay.

What is a sliding fee scale?

Sliding scale is a discount program offered to patients who pay out of pocket that is based on their income levels. A patient with a smaller income will pay less than a patient with a larger income. All patients who qualify for this program should apply for Medi-Cal insurance within 90 days of their appointment. All patients without insurance who are requesting discounted services are required to complete the sliding scale application form. Please print, fill out and bring along to your appointment. Find the scale and application on our Insurance & Costs page.

What if I need help signing up for health insurance?

If you need to sign up for health insurance, please call us at (707) 559-7500 to set up a meeting with a Certified Enrollment Counselor.

We have checklist to help prepare you for your meeting with a CEC on our Insurance & Costs page.

What insurance does PHC accept?

Medi-Cal
Medicare
Health Net
Blue Cross
Blue Shield
Aetna
Tricare
Western Health Advantage
Various state programs
Others

Where are you located?

Please visit our Locations page.

What if I don’t have transportation or childcare?

Our Certified Enrollment Counselors (CECs) are responsible for facilitating access to quality health care and connecting patients with resources, such as transportation.

Please call us at (707) 559-7500 to make an appointment with one of our CECs for support.

Getting Started with Petaluma Health

Get to know your provider.

The provider-patient relationship goes both ways. We encourage you to explore and learn a bit about our providers, because they are your partners in your health care journey.

Complete patient forms.

Complete your paperwork online or in person at our convenient locations. Please allow 15 minutes prior to your scheduled appointment time to complete your documents.

Find your health center.

Community health care should serve the whole community. That’s why we have multiple locations. Whether it’s school, work, or home we’re never too far away to meet your needs.