Reporting Complaints or Grievances

Petaluma Health Center is committed to providing safe and high quality health care to all of our patients. If you have a grievance or complaint regarding patient care and/or safety at Petaluma Health Center that you feel has not been satisfactorily resolved by the clinic or program staff, please contact

Pamela Schriber, Director of Compliance and Risk Management

Phone: 707.559.7515


Mailing Address:
Petaluma Health Center, Inc.
Attention: Pamela Schriber
1179 North McDowell Blvd.
Petaluma, CA  94954

Or you may click here to complete the form online.

If you are a Partnership HealthPlan patient, you may file a complaint if you disagree with a decision made by Partnership HealthPlan or a provider by contacting Partnership Health Plan directly:

Phone: 800.863.4155

Mailing Address:
Partnership HealthPlan of California
Attention: Grievance Unit
4665 Business Center Drive
Fairfield, CA 94534

If your issue has not been resolved through the efforts of PHC’s administrative team, we encourage you to contact The Joint Commission, an independent, nonprofit organization that accredits and certifies more than 18,000 health care organizations and programs in the United States.  You can contact The Joint Commission’s Office of Quality Monitoring by:

Phone:  800.994.6610


Mailing Address:
The Joint Commission
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181