EPIC Electronic Health Record Announcement

Petaluma Health Center is excited to announce the implementation of a new electronic health record!

Dear patients of Petaluma Health Center,

We would like to tell you about an upcoming change that will affect our services and the way we work with our patients. We are transitioning to a new electronic health record system called EPIC.

You will benefit by being able to securely message your provider, schedule appointments, and review test results – all from the convenience of your mobile device or computer.  In addition, Health Center staff and providers will have better access to your medical, behavioral health, and dental records, and will be able to communicate better with other health care organization you use, including Providence, Sutter and Kaiser.

While this will ultimately provide our patients with many benefits, we want to make you aware that it may cause longer wait times getting an appointment during the months of April and May.

We understand that this may result in some inconvenience to you, and we apologize in advance for any difficulties this may cause. We kindly ask that you prioritize your visits and contact with the health center during this time, so that we can provide the best service possible to all of our patients.

We want to emphasize that switching to a new electronic health record system will have many benefits. This new integrated system will allow for a more streamlined and efficient approach to patient care and allow us to provide you with even better service in the future.

Thank you for your understanding and patience during this transition period. If you have any questions or concerns, please contact us at your convenience.

Sincerely,

Petaluma Health Center