Patient FAQs

How do I make an appointment?

You can schedule online through our patient portal or call our main line at (707) 559-7500.

When is the best time to call?

Patients are advised to call during “less popular” hours in order to minimize time spent on hold. Those times are:
11AM – 11:30AM and 2:30PM – 3:30PM

How do I contact a specific department or person?

You can be connected to any department or person by calling our main line at (707) 559-7500 or you can call one of our departments directly. After hours, the answering service can contact a doctor on call.

How do I refill my prescription?

Please call your pharmacy for refills. If you have questions or are encountering problems, please call your provider.

Where can I receive Medi-Cal dental services?

Petaluma Health Center’s offers dental appointments to Youth (up to 20 years old) in Petaluma and to all ages in our new Rohnert Park Dental Clinic. Both locations accept Medi-Cal. To schedule a dental appointment in Petaluma, please call (707) 559-7550. For Rohnert Park, please call (707) 559-7602.

My child needs immunizations for school, where and when can this be done?

Please call the appointment desk at (707) 559-7500. No one will be turned away because of inability to pay.

What financial programs do you have, and how do I apply?

There are various financial assistance programs. Please schedule an appointment with one of our enrollment counselors by calling (707) 559-7500 and choosing the ‘Appointment’ option. Petaluma Health Center provides culturally and linguistically competent care to all members of our community regardless of ability to pay.

How can I receive a copy of my medical records?

A request form is available at the reception desk of the Petaluma Health Center. It needs to be filled out and turned in or faxed to the ‘Medical Records Department’. The request will be fulfilled within two weeks and costs $40.

For more information about medical records, please call (707) 559-7500.

I was not happy with the services I received, whom should I contact?

If you have a grievance or complaint regarding patient care and/or safety at Petaluma Health Center that you feel has not been satisfactorily resolved by the clinic or program staff, please contact Director of Compliance and Risk Management at 707-559-7515 or via email at patientfeedback@phealthcenter.org

Mailing Address:

Director of Compliance and Risk Management
Attention: Pamela Schriber
Petaluma Health Center, Inc.
1179 North McDowell Blvd,
Petaluma, CA 94954

If your issue has not been resolved through the efforts of PHC’s administrative team, we encourage you to contact The Joint Commission, an independent, nonprofit organization that accredits and certifies more than 18,000 health care organizations and programs in the United States. You can contact The Joint Commission’s Office of Quality Monitoring by calling 1-800-994-6610 or via email at complaint@jointcommission.org

Mailing Address:

The Joint Commission
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181